May 31, 2011
I hardly ever write a complementary review to anyone unless they have given me exceptional service; such is the case with Reliable Home Comfort. With over 30 years of Customer Service I usually find it easier to find fault then make accolades. Last Tuesday May 31, 2011 the City of Toronto issued its first Heat Alert for 2011, advising residents to stay cool during a sticky end to an otherwise rainy May.
Sure enough after trying my AC for the first time this year it did not work, this just compounded an already messed up week, and having a sick kid at home with a fever defiantly was a concern. I called Dave at Reliable, who by the way did a fantastic job installing my new furnace the previous year, and he said he could come by in a few hours as he was understandably busy. True to his word, there was a knock at the door around 8.30 pm, it was Dave. He proceeded to fix my AC as darkness and mosquitoes quickly fell upon us, he tried his hardest but was missing a small fuse which had blown, and called his partner to see if he was around to drop one by.
Unfortunately for me he was not, but said he could drop by first thing in the morning, and complete the repair, to which he did. All for the cost of $0.00!!!! This type of exceptional service is something most companies are missing in today's fast moving world. It is a breath of fresh air to see a company still believing that the customer comes first.
Hat's off (not just do to the heat, to which I don't have to worry about anymore, at least inside) to Reliable Home Comfort, showing me that there are still companies that care.
Sincerely
Dave Boxer
- Approximate cost of services:
- $0.00