310 Roof

3 years ago we hired 310-ROOF to replace our ageing flat roof. One of the employees actually made a negative comment about the age of the house at one point, but whatever. We at first had high hopes for the job, as the foreman - a man named Bruce - was friendly and prompt. There were a few issues at the beginning, like some cosmetic damage to a privacy wall during the stripping of the old roof. But again, it was a tight spot, they cleaned it up, so we forgot it. When the job was finally finished, there was a big pile of garbage behind the back gate, just left there. A man said to be the owner finally came to take it away. It seemed fine for the remainder of the season. Several months later however, there were leaks again in the upstairs hallway. We called Bruce, who returned, went up to look, and expressed "dissatisfaction" at the quality of work in that area, citing "some damage." He assured us that a temporary patch he made would hold until he could return and do a proper complete repair on that area. He didn't came back. I called him repeatedly and he assured me with confidence that they would return. Nothing. Weeks turned into months. The leaks continued during heavy rains. Finally, frustrated, we had our lawyer send 310-ROOF a letter expressing our intention to pursue legal measures if they did not come back to honour their 10-year warranty. Bruce finally left me a message saying he was "no longer with the company." I have no idea if that is the case or not. FINALLY - at this point YEARS after phone calls that led to nothing - I drove to their offices. It turned out to be one of those mail box centres.

We have since had two reputable and well-regarded roofing companies inspect our roof. They had both told us that the job was shockingly bad in its workmanship and detail. Also - and this is the most infuriating part - the reps from both companies told us that 310-Roof actually did NOT add the insulation that they had promised (IN WRITING!) to install. They charged us for it, however. This means that they literally charged us for services not rendered.
I strongly advise you not to hire this company. They are also NOT registered with the Ontario BBB. A fact I sorely wish I would have checked beforehand.