As a recent customer of Energy Crew Movers, I do not recommend their services.
We arranged our move through Energy Crew, who provided an estimate for their packing service (+ supplies) and their moving service based off information, photos and descriptions of the contents of our condo. The estimate came to about $500.
From the get-go the communication was poor. I had to repeatedly follow-up by email as I was not receiving any responses. This should have been a big warning sign. Not all my questions were answered either.
Side note: The website says you can get 3 movers for the price of 2 if you book before the 25th of "any month", but upon inquiry, I was told that was only for winter months (even though it does not say that on the website and I booked in early March, which is Winter). Be warned if this is a selling point for you: it is false advertising.
My wife and I were out of country, so we arranged for my dad to be at our place during the move. He took the day off and came over on moving day and waited. No one showed up. An hour later we still had not heard from Energy Crew, and their phone number goes straight to a machine. After multiple emails and messages, they got in touch an hour an a half after the movers were supposed to have arrived and said the truck had been in an accident. Their rep said a replacement crew would be there in an hour. Over an hour later, still no one. They said they needed another hour for a crew to show up. Finally it was suggested we reschedule the move. My dad took the day off work for nothing and now had to take off another day.
As a result, Energy Crew said our packing service would be free. This seemed reasonable.
Before the movers came the second time, I emailed asking if there was anything we needed to prepare on our side. We were told no.
When the movers arrived on the new date, they did not bring any packing supplies, saying we had to provide them. After finding the email that clarified the cost of the supplies they were going to bring, they admitted their mistake and went back to the office to get the supplies. Turns out I would have to pay for the extra time here because of their mistake too.
As a result, they said the supplies would be free as well.
After the move was complete, the bill came out to be nearly $100 more than the estimate for the move + packing (even though the packing estimated at 1.5 hours and the supplies were supposedly free). My dad paid them because we were out of the country and I emailed Energy Crew asking if it was right, and how it could be that we are paying more even though we should be receiving a promised discount.
They apologised yet again and the rep said he was going to look into it that evening and send me a breakdown of the invoice that night.
One week later and I have heard nothing. I sent them this review before posting and suddenly they got back in touch and admitted they made a mistake and refunded the time spent on packing. Hardly trustworthy.
On top of this, when we got back to Canada we went to our storage locker and found our mattress was not wrapped (we were never offered) and was just moved with the sheets still on it. They are torn and greasy. And the movers dumped a bucket of cleaning supplies sideways on top of the mattress, with a variety of cleaners leaking out and soaking into the mattress.
TL;DR - AVOID ENERGY CREW MOVERS.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?