Metalex Security Products

Windows & Doors Installation & Service
Toronto ON M1L 2P3
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Reviews for Metalex Security Products

Average customer rating:
9.7 10 (123 reviews)

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arvin
arvin
1 review Ajax, ON
10/10

Front and rear security door

Tom and David are very easy to deal with. I’m very happy with the installation by Joe and Mike. I will definitely hire them again and will highly recommend to friends and other owners looking for security doors.

Approximate cost of services:
$7,200.00
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Company Response

We are pleased that we met your security needs! Thank you so much for your review

chevy in Toronto
chevy in Toronto
1 review Toronto, ON
5/10

3=4 week promised delivery & installation is now over 4 months & still waiting

August 22nd 2017 owner came out, took measurements and we paid a substantial deposit. We were told the custom door would not only be made but also installed within 3-4 weeks. It is now more than 4 months and we are still waiting. Husband has called a couple of times only to be told they are short on installers. Christmas travel plans cancelled due to door not installed & no date in sight. Service doesn't get much worse than this - ridiculous.

Revising this review because our security door has now been delivered and installed and we have now paid in full. Sadly it took posting a brutally honest review to get things moving. Day after posting this review my husband called them again (turns out he had called at least 4-5 times during the 4+ months), and much to our surprise his phone calls were finally returned by the office and the owner. Installation was scheduled for the following day (Tuesday, January 9th).

10/10 product and installation: there was never any doubt that the custom made security doors are the best and top of the line. Very well built, choice of colours, and decorative accents make for a beautiful door that is a true work of craftsmanship. The installers arrived on time and worked meticulously (outside in the cold) to install the door. They were here 2 ½ - 3 hours and left a clean and damage free work area.

0/10 customer service: we stand by our previous post, it was 20 weeks from purchase to delivery and installation – we were told 3 to 4 weeks for fabrication, delivery and installation. We had planned on purchasing several window grates, retractable gate, and another security door; unfortunately after this experience we won’t purchase from this company again despite the superiority of their product.

Review has 1 previous version
Approximate cost of services:
$2,700.00
1 of 1 people found this review helpful.
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Company Response

Hi Chevy, I am happy that you are 100% satisfied with the end result and very sorry that you had to wait so long. We take our customers and reputation very seriously. The delivery time was unfortunately excessive and we are taking steps to reduce this to a maximum 8 week. We will move on from this negative review and endeavor to improve. Thanks for your business. Regards Tom

c.buchanan
c.buchanan
1 review Mississauga, ON
9/10

Sliding screen doors (2) & three (3) wimdows

They must be doing a heck of a good job because there were about 1 month behind on their promised installation work due to too much business. Aside from that, they sell a very good product. There installers are courteous, knowledgeable and work clean. The only problem I had is that the frames of the window screens only come in black and loudly contrast the white window they are seated into. The installer tried to convince me that I would get use to it but within four (4) day I had removed the screens, painted the frames in my basement and reinstalled them and they look great.

I am extremely happy and will recommend Metalex to everyone.

C. Buchanan

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your honest review. We are working hard during this holiday season and apologize for the delay. Happy Holidays from everyone at Metalex Doors!

B. C.
B. C.
2 reviews Toronto, ON
10/10

Replacing a sliding screen door and window screens (great products)

The owner Tom came in and measured up everything we were given a quote which we accepted. The parts were delivered in a timely manner and installed neatly. There were a couple of issues one screen was missing and there was a misunderstanding with the colour but we all agreed that the colour was going to work if we could get two frames for windows without screens and two additional screens so that all colours would match, the extras were all supplied at no extra charge. We are impressed with both the product and the service.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for your honest review. Sorry for the misunderstanding but we are glad everything worked out. Happy Holidays and thank you so much for you feedback! :)

hkhakoo in Scarborough
hkhakoo in Scarborough
2 reviews Toronto, ON
10/10

SECURITY PRODUCTS

AFTER A CAREFUL RESEARCH WE CONTACTED METALEX FOR THEIR SECURITY PRODUCTS. THE PRODUCTS IS REALLY GOOD AND THE HOUSE IS MUCH SAFER WITH THEIR PRODUCTS. THE MATERIAL IS FANTASTIC AND IT ALSO LOOKS GREAT.

Approximate cost of services:
$4,500.00
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Company Response

Thank you so much for your review! Glad to know that you are satisfied with our products.With Metalex Security you will gain a peace of mind knowing that your house is full proof from potential break ins. Have a great weekend!

Kevin
Kevin
2 reviews Toronto, ON
10/10

Front and back doors.

What a pleasant experience working with the professionals at Metalex. These screens will be strong enough to stop my hundred pound pups from running through the mesh.

Approximate cost of services:
$8,000.00
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Company Response

Thanks for the review Kevin, you and your dogs will love the screens. Just don't teach them to use the locking mechanism.

mark.hlozan
mark.hlozan
1 review Nestleton Station, ON
9/10

Security screen door

Product was more than three weeks behind when originally promised.

That being said, door is as expected.

High quality and expert installation.
Installer was very helpful and easy to talk to.
Very pleased with it!

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your review and your patience. We deeply apologize for not being able to install when first quoted. However, we are ecstatic to hear that you are pleased with the finished product. When the spring/summer rolls around we are certain you will appreciate the ventilation aspect accompanied by the security of our doors.
Sincerely,
Tyler

Boljkovac A.
Boljkovac A.
1 review Caledon, ON
9/10

front door security doors

Two professional young installers, arrived on time and left a clean job site. We would recommend Metalex to others
for future security needs.

Approximate cost of services:
$4,000.00
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Company Response

Thank you very much! Enjoy your home as it is now more secure than ever, without the feeling of being in a jail.
-Tyler

qgx
qgx
2 reviews Mississauga, ON
10/10

Installation of three Metalex Security screen doors.

The two installers were a pleasure to deal with and performed the work in a very timely and professional manner. They arrived on time and completely installed three high security screen doors beautifully in approximately 4 hours. My wife and I were extremely happy with the result and impressed with the quality of the product.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your review, we are happy that you're happy! Your security screen doors will keep out intruders from the get go, unlike an alarm system that 'may' deter someone that has already busted in. Breathe easy with your ventilation and sense of security.
-Tyler

Maxine
Maxine
4 reviews Toronto, ON
10/10

Security screen doors and screen window installation.

After a break-in, a police officer directed us to security measures which included Metalex products. Almost immediately we contacted the company. First, Tom, the owner, came to our home and was friendly, knowledgeable, informative and not at all pushy. We ended up choosing a front screen door, a back sliding screen door and a front porch window screen for our peace of mind. Next, was the quote process through David who was easy to work with and a pleasure to communicate with. Finally, the installers, Joe and Mike, were no nonsense, got the job done quickly, professionally and treated our home like it was their own. We cannot say enough about the overall professionalism and kindness of everyone we were in contact with at Metalex throughout this process. We feel a great sense of ease with our new secure screens and highly recommend this company and their quality products. Thank you Metalex!

Approximate cost of services:
$4,000.00
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Company Response

Thank you Maxine! Your kind words mean the world to us here at Metalex. We assure you that you need not have any fear with your new door and window protection. Although the installation is done, we are here if you need anything at all. Your home is our responsibility!
Best regards, Tyler

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Metalex Security Products

Metalex Security Products has much more to offer than just its many years in operation. The President and founder, Tom Reimer established the business in 1986 after a personal experience of having to break into his own home after losing his keys. The point of entry was through the basement window which provided easy access. It became immediately obvious that the basement windows were very vulnerable to break and enter. Tom devised a metal window guard for his windows and, subsequently, half the neighbourhood! Hence, Metalex Security Products was born.

We offer a multitude of services including retractable screens! Feel free to inquire more for details!

Our top of the line products include:
*Security Screen Doors: Main door frame, Infill pickets, Decorative Castings, Outer door frame, Door hinge, Glass inserts, Screen, Door closure, Adjustable Sweep, Locks, Powder coat finish
*Security Enclosures
*Security Gates
*Safe-T-Screen Doors
*Window Guards
*Juliette Balcony Railings
*Better Safe: Laser cut, anti pry door, Electronic key pad with programmable 4 button code, Emergency key override, Two removable shelves, Colour: Recreation white
*In Wall Security Steel Safe
*Various Door Styles and Colours
*Lock Options
*Grilles
*Decorative Ornamental Security Storm/ Screen Doors

Commercial Security Products:
*Folding Security Gates
*Window & Door Bars / Grilles
*Barrier Gates
*Retractable Gates
*Security Curtains
*Fixed Gates (Man Door Gates)

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