City Wide Group Inc

We recently had a basement flood and called City Wide Group based on a recommendation from a past customer. Jamie came out and was able to explain to us exactly why the flooding was happening and came up with a design plan to fix it. A new sump pump, weeping tile and waterproofing were installed, and Jamie was able to design the work so it would not affect our driveway and front porch or destroy finished areas of our basement. His team was able to fit us in immediately within the week. They did a great job, worked quickly and efficiently, and cleaned up afterwards. Would highly recommend them.

As per our contract, signed October 6, 2021 "Contractor shall begin work at the Residence within four weeks of signing this agreement and shall make reasonable efforts to have the Contractor Scope complete within eight weeks of commencement".

It is now April 5, 2023. I do not have a completed project but I do have emails from my town saying that inspection was failed a year ago and an unpaid permit. Citywide told us our underpinning was complete and permit paid, so they were not honest with us. I also have a basement that reaks, a ruined driveway and damage to my lawn and neighbour's property. These are outstanding items they said they would fix on Jan. 24 2023. Nobody has come. We had several crews come and go during the underpinning process, citywide fired and rehired countless subcontractors all the while we have no project manager.

Honestly I cannot even list all the issues we have had but 2 years later and this is still going on.
Thank god my husband has worked in this industry, he caught so many unsafe things before they poured concrete, including rebar that was literally just thrown in a pit (it wasnt installed!). Run toward literally any other company. Nobody at the company has a clue what is happening at my home, meanwhile the owners we are sitting on a two year old open permit and a basement that smells like a toilet. Let alone the state of our driveway, which was torn apart. They didnt even try to protect it, they just dumped bins on our driveway, which is a clause violation, but they have violated so many clauses in our contract I can only assume we were just the unluckiest people of all time because they seem to have good reviews and I cannot for the life of me figure out why. Citywide if you are reading this I am literally begging you to please finish my basement.

I am writing this note to showcase my utmost appreciation on the professional work done by City Wide group at my Kitchener homes basement water-leaking issues during December 2022.

When we initially discovered the water-leaking issues on our basement, we were confused of the root cause, as none of the other contractors were confident of the actual cause, but then we had the privilege of interacting with Jamie from City Wide Group, who after having a detailed inspection, triage and analysis convincingly designed a solution that fits within our budget. From there-on, we have had the privilege to experience similar professionalism and workmanship from this team until today. They were always at your disposals, patient and attentive to our calls even did site-visit after the business hours .

Jamie and team were always at our disposals, very knowldgebale & skillful, patient and attentive to our calls even did site-visit after the business hours and so as their work crew. The crew has completed the repair/maintenance of basement waterproofing and sump-pump installation job in record time ( ahead of the schedule), showed great care in their work around the foundation of my house and cleaned up beautifully after the job.
During the course of the work, the City Wide team had briefed my almost on a daily basis on the progress of the job, the details of the damage/clogging observed on weeping tile along with pictures, also shown me the pictures of various remedial measures almost on a day to basis until the final completion.

I found this is as a very professional experience and found the team very skillful in this space. I would like to thank again City Wide group, Jamie and their entire crew for the outstanding work in restoring my basement to livable condition in record time.

Had some sidewalk work done at my business location in 2020. The sidewalk was completely destroyed within 6 months. Its now going into 2023 and the company has numerous times promised to fix the sidewalk including having it replaced. Over 2 years and my problem of work is not completed. The work was terribly done, the service in regards to fixing the issue has been to least same non responsive. Always promises to look at and repair but no one comes or calls.

My 100-year-old house foundation was suffering from several cracks and other problems, so, after research and consultation, I opted for an exterior waterproofing job. My experience with City Wide was excellent from start to finish. Jamie brought outstanding expertise to the job, and his communication, patience, and attention to detail were all superlative. His crew demonstrated the utmost professionalism at all times. They always arrived when they said they would; they showed great care in their meticulous work around the foundation of my house; and they cleaned up beautifully. The peace of mind that comes from this job well done was worth every cent. I would not hesitate to recommend City Wide to anyone with water-related problems around their foundation.

We had a foundation leak. Tony and his crew were terrific. They were here within two weeks to begin the job and completed it within 2 days. We have been leak free ever since :-)
I do not wish to have another leak but if I do I will definately be calling City Wide again!

Overall City Wide is a dependable company and their work done with care. Even when challenges arise City Wide is very pro-active in handling them very professionally. They fulfilled their obligations as they had promised. I will not hesitate to call upon them.

What’s the point of having a Lifetime Transferrable Waterproofing Warranty if the work never gets completed or the company does not fulfill their contract? Poor customer service, poor communication, poor workmanship, empty promises… this is what City Wide provides its customers!

I hired City Wide to waterproof the exterior wall of my basement in October, 2018. City Wide Inc sent out a group of workers to start the job on Nov. 15, 2018. The crew was sent out WITHOUT a work order or a site supervisor. Who sends a crew to do a job, when the crew doesn’t know what to do?
The job was rushed and was not completed properly. The crew was on site for 1.5 days and left without completing the job. As CIty Wide did not follow up with the customer, we, the customer, had to reach out to City Wide to find out when they would complete the job. On November 28, we had an on-site meeting with Richard, as we felt he needed to see exactly what the crew had left undone. Richard agreed that the job was not completed and stated that more work would be required. Even after this visit on November 28th, there was still total silence from the company. There was no plan put in place and no further communication from Citywide.
This was the first of many instances that City Wide Group did not follow through with promises and dropped communication.

On February 4th, 2019 my basement was flooded, due to water flowing in directly at the site they said they repaired but never completed, causing considerable damage to the walls and floors of my basement, including the furniture. We requested another on-site visit, which was booked and then cancelled by City Wide. It seemed no one felt the need to come and have a look at the damage that their poor workmanship caused. After several phone calls and emails, a meeting was finally set for February 7th. During his Feb. 7th visit, the site supervisor agreed once more that work was not completed and said that the work would be completed in Spring, 2019. Once again, I was not contacted by CityWide to set up completion of the job in Spring, as promised.

On July 8th , I reached out to the company via email, as I had heard absolutely nothing regarding proper completion of the November, 2018 job. I once again got the runaround. Dates didn’t work, tires were flat, site supervisor couldn’t make it, etc. One poor excuse after another, instead of satisfactory customer service. On July 22, Richard and Vlad came to do an inspection to confirm what was necessary to complete the job on the outside, as was originally contracted for in 2018 (9 months later.)

On July 31st, the site supervisor changed his mind and ordered a crew of six men to complete the job cosmetically on the surface, but not complete the structural job that was originally contracted in fall of 2018. City Wide Group does not fulfill their agreement.

On January 11, 2020, I had yet another leak in the exact location that had, according to City Wide, been “fixed” twice by them. If the job had indeed been completed properly, as per the contract, it would not have leaked.

I immediately contacted Richard and Chris with pictures of the water leaking into the basement yet again. The next day, Richard came to the site and agreed there was a leak and that it was obviously not fixed. They also took pictures and reassured me that I have a lifetime warranty from ground level down. He told me that he would report his findings to Chris the next day (confirming that the leak was indeed still there in that very location that they claim to have “fixed” .) Even after evidence seen first hand by a City Wide employee was presented, Chris still did nothing. No action was taken, yet again proof of horrible customer service.

I again, was put through a great deal of stress, constantly needing to reach out to the company, as they did not follow up. City Wide group ceases communication with customers, leaves them to deal with problems caused by their lack of professionalism and does not provide basic customer service, making customers feel the warranty is USELESS!

On February 17, 2022 yet another leak occurred in the very same location. I once again reached out to CIty Wide Group. The next day, an employee came to investigate and confirmed that there is definitely a leak in the exact location where repairs were to have been completed. I provided pictures and videos in a timely manner. Chris responded, promising he would contact me with a plan. Several months later, I am once again waiting for correspondence from Chris of City Wide Group.

Over three years later, I am still waiting for work, which I paid over $4000 for in 2018, but have incurred over $10,000 in damages, due to poor quality workmanship, unfinished work and empty promises from Chris and the City Wide Group, to be completed!

Do not hire this company, unless you wish to be provided with poor customer service and taken advantage of by broken promises and lack of communication.
I hired them to fix a leak in my foundation, which should have only taken a few days from start to finish, only to have them create a far greater problem. I am still waiting for the job to be completed. Their slogan is “WE DO IT RIGHT THE FIRST TIME”... This is one customer who knows this to be untrue! I regret ever contacting this company!

After receiving exemplary work for the waterproofing of my basement (i also did a review), it was recommended by my contractor to get a backwater valve installed.

Tony, the advanced technician, recommended that i replace my drain and install the valve inside the house rather than outside where it will be more expensive to install. Our area doesn’t have an issue with sewer backups.

The work was completed in one day. Tony showed up with the workers. They were extremely friendly and professional and cleaned up thoroughly after themselves. The work was a masterpiece with regards to the cement that they put down around the drain and plastic diamond cover.

I highly recommend this company!

Took a month to do two days work with my yard a giant mud hole the whole time. Then left all the equipment in my yard for two weeks so i couldn't landscape before winter. Never responded to pleas to clean up. Look elsewhere.