Install solar panels on our roof and connect them to the grid to generate electricity
We signed contract with this company in July 2009 and we finally got our solar panel up running in May 2011. We're fine with the quality of the solar panel they ordered for us, installation job and connection services. What we are not happy with is the project execution. It took so long to get this project done due to various delays and we think it was due to the company's lack of good planning. We were also upset that we didn't get notice ahead of time for the delay and no prompt reply to our email inquiry about project status.
- Approximate cost of services:
- $30,000.00
- Company Response
We made a mistake in buying solar panels through a new supplier we had not worked with before. They arrived very late and we were afraid we would not get them at all. We also had issues with the disconnect we used - it was recommended by Enersource but was not listed as being service panel rated - this caused us a lot of grief and time as we had to have Siemens do a field inspection and re-label switch - before ESA would clear project for connection. We gave owner a discount based on lost revenue and tried to keep them updated on project status as we went along.