Edited Review with a rating of 6 out of 10:
Since writing the review, Miracle Movers has reached out to us and discussed our concerns. Here are some corrections and responses to my original review attached below:
• We were quoted for 3-5 hours to move our belongings.
• The movers were half an hour late not one hour.
• The movers charged us for 5 hours (including travel time). HOWEVER, this was not enough time to move our belongings and they DID leave our stuff in the garage as seen in the pictures. Also, the moving guys did NOT offer to move the rest of our stuff for extra money as the company response suggests. They actually told us that since it was 9:30, if our stuff wasn’t out of their truck by 10, they would take it with them and come back the next day.
• During the 5 hours of labour, the movers did take lots of smoke breaks. This part of the company response is incorrect.
• Overall, I am changing my rating from a 2 to a 6 out of 10 because although I was not impressed that we still ended up moving stuff at the end of the night after hiring movers, I am happy that the company reached out to us and discussed our concerns. They also reimbursed us for a “stair fee” we were charged that we were not aware of before moving day.
Original Review with a rating of 2 out of 10:
Horrible experience... First of all, we sent the company pictures of all of our items and were quoted for 4 hours.. The move actually took 6 1/2 hours so we obviously ended up paying way more than we had planned for. I would have been okay with paying this much if they had actually finished moving all of our furniture and boxes! The movers were about an hour late and then they were really slow. They asked to be paid out in advance (at 7pm) and said they would be done by 9:30pm. After we'd paid them, they were slow and did not finish moving everything in.. they just left it in our garage! They charged us about $700 and my husband and his friend still ended up moving boxes and furniture from our garage into our house...(Pictures attached) We moved into a three story townhouse so this was not an easy job they left for them to do. We called the office to complain and were told we would be called back.. that was a month and a half ago (the move was on September 1st, 2013) and still nothing! Highly unsatisfied and writing this review since we tried to call them and address our complaint directly with them but they have not responded!
- Approximate cost of services:
- $600.00
- Company Response
This customer presented his moving experience in a very misleading way. The numbers mentioned in the review are false and narration is both incomplete or inaccurate. In actual fact, movers arrived with 30 minute delay. Firstly, Miracle Movers does not give out flat quotes; nor we guarantee flat rates. We have estimated upfront between 3 to 5 hours (and up to 6 hours) for 2 bdr house. The estimate was confirmed in written form via email. Secondly, the move took 5 hours and customer has a breakdown of the bill for 5 hours in written form. Customer was billed for 5 hours (from 4:30PM till 9:30PM) although the movers worked until 9:45PM (the crew left the drop off at 9:48PM). Movers required another 30-60 min to move upstairs the remaining items. Customer did not want to pay for this time and left the movers go home. Customer did not appreciate the 15 complimentary minutes movers worked after 9:30PM and refused to pay hourly for the time it would have taken to complete the move. During the 5 hours of labour movers did not take breaks. We apologize however that it took too long to respond and address their concerns. We ask this customer to edit the review and be true to themselves and to other homeowners. Thank you! Diana Miller at Miracle Movers