Called Customer service two book a mover. Spoke to Radu and the agreement was for $220 all incl: 2 hours and 2 men and $27 for each additional 1/2 hour. The movers arrived on time and we agreed to the amount again. As the movers unloaded the truck, one of the movers told me that I had to pay $299 plus tax and the reason was because they used boxes and this sped up the process. But at this point, we were only 1 hour into the agreed two hours and had 5 minutes of moving left. In the end, I told him I had an email confirming this agreed amount. I paid $220 plus tax and a $20 tip. Why is it that movers are notoroious for this? The response below is untrue!
- Approximate cost of services:
- $270.00
- Company Response
Dear Valued Customer,
We would like to thank you for taking the time and letting us know how you feel about your recent moving experience. We would like to ensure you that we take your feedback seriously. Although you received 100% positive satisfaction with Miracle Movers Customer Service (as evidenced in Miracle Movers Survey), we would like to express our regret in regard to the "incident" described above. At the same time, however, we would like to acknowledge few important aspects. The foreman informed the customer before using the wardrobes that there is a rental fee for extra wardrobe boxes, for the movers used 6 and intended to charge for 4 (2 wardrobe boxes were provided at no cost). This seemed to be agreeable for the customer. However, upon completion of the move, customer refused to pay the rental fee for the extra wardrobe boxes. The charges were waived as soon as the customer confirmed the office did not approve them. ***Please note that the boxes did help save up to 40 minutes of your time and reduced your bill by as much as $27.50 + HST.
Please, feel free to contact us any time with further inquiries or suggestions you may have. Sincerely, Radu CH.