BALDWIN BROTHERS - DO NOT HIRE ! Go elsewhere. Why? They walked out on the job before it was finished, leaving our home a building site. They did not have the courtesy to advise us of their action in person but instead notified us by e-mail. They were unresponsive in getting back to us regarding our concerns. They cited scheduling problems but did not consider the simple solution of hiring a subcontractor to complete the work. Regardless of the excuse, no organization that cares about its customers and considers itself remotely professional would ever walk out in the middle of a job. We had to scramble to find someone to finish the work, which was at greater expense to us. They were not at all concerned about the stress their actions would have caused to a customer. They also damaged items that they said they would fix and/or replace, but didn't. Project and cash flow management are subpar. We were continually being asked to pay upfront for materials etc. Also care and attention to detail is lacking. Don't believe what they say on their website about customer service and satisfaction. The fact that they did nothing to take ownership and rectify the situation really shows their true colours. Avoid these guys and hire someone from the BBB.
- Approximate cost of services:
- $13,000.00