I was in the middle of a small basement reno, and was going to cap off a couple of unused taps. I've only owned the house for 4 months, and am still learning all of it's quirks. So I went to shut off the main water valve and water spewed everywhere. (Glad I noticed it before I REALLY needed it.)
Anyway, I turned to Homestars and found Draincom. Called then, on Canada Day, and the dispatch picked up. She was energetic and knowledgeable. Will, the plumber arrived at my door a little later than scheduled, but he had called me before he was late to let me know he was running behind and gave me an ETA. I thought this was very courteous. He took his time to explain to me what was going on with valve, what he would do to replace it, and explained/showed me how the new valve was of superior design. He walked me through some of the plumbing of my house, and I learned a lot. He even took a look at the soldering job I did earlier that day on my project, which, as I newbie, I greatly appreciated.
All I can say is that I was SUPER impressed with my first Draincom experience from my call to my payment. It seems like it must be a good place to work, judging by the positive vibes coming from everyone I dealt with. I would recommend draincom to anyone, and will certainly call them again when needed.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank You David for your review and kind words!