Drain Com

I initially reached out to DrainCom through their website, and within 24 hours, Maria got back to me to discuss the project in detail and arrange an onsite visit. The project involved running a new drain and water pipe to a garden suite in the rear yard, which meant a very long trench from the front of the property. I was concerned about disturbing the neighbors during the process, but DrainCom was quick to address my concerns and reassured me that they would minimize any disruption.

Within just a few days, Serge, the project lead, came to assess the project scope in person. He was very thorough, confident, and provided a very competitive quote within 24 hours of the site visit. He also assured me that minimal disruption to neighbors would occur, ensured code requirements would be met or exceeded, and emphasized safety precautions, including shoring, would be in place important considerations for me.

The teamSerge, Vasil, Petro, and Yuri did not disappoint. Their expertise was demonstrated as they found solutions where other companies only highlighted potential issues. Serge was a true professional and coordinated the job seamlessly, working closely with the City inspectors to ensure all tests (ball test, slopes, cleanouts, etc.) passed on the first inspectionan impressive feat!

What truly stood out was their ability to stick to the original quoted price and timeline. They were the only company I contacted that got back to me promptly, and they made the entire process smooth and stress-free. Even when I expanded the scope of the project to include waterproofing on one side of the house, they accommodated the change without hesitation.

I am extremely impressed with the results and will definitely be working with DrainCom on future projects. Their teams professionalism, expertise, and commitment to customer satisfaction were exceptional. Thank you, Draincom, for a job well done!