Updated Sept 9, 2020 - As per Peter's reply below I've been fully reimbursed for the 2 extra boxes. He was prompt and professional in correcting my situation. Thanks Peter.
I bought flooring from Speers Flooring to install myself. We decided that we wanted to support a local company instead of Home Depot during these crazy Covid days.
We had a great salesperson who supported us and when we were estimating the number of boxes required, he suggested we buy a couple extra to ensure we are not short. Agreed, common approach and we can always return the unopened boxes.
We finished the job and had 2 unopened boxes. I went to return them and was shocked to find out that my order was considered a "Special Order". Company policy is that you cannot return items that are part of a Special Order. This was the first time I learned that our project was considered a Special Order.
I asked the obvious - "What makes our order a special order?" The response was that they didn't have the inventory in stock. My next question - "Wouldn't that be most of your orders then?" Yeah...pretty much!
"So essentially you don't have a return policy?" You should have known this when you bought it, it was a special order. (Unfortunately NOT part of your sales discussion with the customer!!)
Shame on you Speers Flooring!
Our next home reno is starting next month and while I want to support local industry, unfortunately I must buy from Hope Depot or somewhere else that support local DIY customers.