Avoid this hardwood brand "Superior Flooring" and this company "Speers Flooring"
I purchased 565 sq. ft. White Oak of "HSL Superior Flooring" brand from Speers Flooring and have it installed by [one of the independent] contactors. Less than one year post installation, I noticed obvious [wood] quality issues, exfoliation, peeling of the finished layer in the grains' direction, later investigated and fully acknowledged by HSL Superior Flooring and Speers Flooring, with a promise for a written report and a solution for repair. All my contacts from that day, mail, fax, in person, email to the owner were followed up.
Behind their smiling faces is a completely unprofessional attitude, slick greediness, a lack of respect for so many people trusting reviews from dead good times.
I'm ready to supply all the paperwork for any class action initiative.
- Approximate cost of services:
- $4,500.00
- Company Response
Thank you for taking the time to write a review, Speers Flooring values all comments and concerns. A representative from Superior hardwood and Speers Flooring did a site inspection to address your concern - in which we found one board that had a split in it. Cause unknown. Our policy as per signage in the store and on all invoices states, “Defective material may be replaced, however no costs for labour will be assumed.” Speers Flooring did not provide the installation. Our installation policy has a full 3 year warranty on our installations. Please check with your installers warranty if he will take care of the labour portion to replace the one board that is defective or damaged. We will supply the needed board and a few spares to keep at no charge.