The designer came to the house to complete the design for the Ikea Kitchen. My kitchen has some angles and I asked her if the cabinets would be flush and filled in where the gaps in the angles were. I was told absolutely. I also have a large fridge with a 36 "cabinet and the designer change this cabinet to a 30 " I had no idea what I was getting, I took the design to Ikea the associate checked the plans and I purchased all the cabinets. As the cabinets were being installed the design was horrendous. I had a 6 _gap between the cabinets over the fridge, in the corner the designer put a 36" wall cabinet with a 18" wall cabinet beside it the doors block both cabinets from opening. The designer should have used a corner cabinet. The base cabinets had 4 " gaps between the cabinets and looked horrible. Most of the cabinets I have had to return and start the process over. I paid for delivery of the cabinets but now I am making the trip back and forth to Ikea to return and buy new cabinets another waste of money. I would not recommend this company to any one.
- Approximate cost of services:
- $250.00
- Company Response
We have now tried for several weeks to investigate and find out which job this is and who has attended to it. Without the client's name unfortunately we can not address the issue with the appropriate employee(s). Naturally, if a design is labeled "horrendous", we would like to know what was the flow of the meeting, who was the employee in question and to follow up appropriately with their supervisor and HR. Dear client, could you please email our office at the email that you used for pre-install communication and our management will act accordingly. Thank you!