As a professional engineer I see many projects. Like many contractors the first 90% was completed very well. I was delighted until the weeds popped out. No landscape cloth under the mulch!
A telephone call to them made no difference. So, I completed the work myself.
The good news: Great excavators; excellent laying of the interlock; timely (except for rain).
The only bad news: A lot of work to remove the mulch, lay the cloth and recover the mulch.
- Approximate cost of services:
- $11,000.00
- Company Response
We appreciate the feedback on your project. Unfortunately your call was not returned in time before you took it on yourself to remove mulch and add landscape fabric. We would've surely came back to rectify the situation for you. The call you made was during a peak time in the quoting season. When we did speak a few days after the first call it was too late as you took it upon yourself to pick out weeds and lay fabric. In the event you need warranty service and I am not available right away please contact the office as you will get a instant response. The patio we came up with looked really good and I hope your enjoying that. If there is anything we can do to help this situation please contact us.
Danny and Synergy TeamDaniel Cabral
Sales and Design
647.999.5443