Trans Global Services

Fault code flashing and dishwasher wont run. Leak in a dishwasher. Extended warranty with Leons. Checked it myself first, to make sure it was not loose fitting ETC. Tipped it sideways lots of water come out. Leak for sure. SET UP --- I am asleep from night shift. My wife a typical mechanical numb skull. So, Tech comes by she says wont run. He says OH LOOK the water is off. There you go, I will be on my way. Genius. 2 adults and I cannot get a dishwasher fixed. Tech guy will be back shortly when the fault code sounds off again. I am going to ask for him specifically and meet him in person. I am sure it is not his fault.

Contacted trans global to repair my Samsung Dryer under an extended warranty plan on 2021-11-15, they said they would have someone show up on 2021-11-17. No one showed up. Contacted them again, they said they would have a repair person come in 2021-12-01. No one showed up. At the onset of our issues I notified the company the dryer is smoking and makes a large bang sound like it’s going to go fire.

Contacted their phone line multiple times, representatives are useless. My dryer still isn’t fixed and calling them is basically futile. Worst service I have ever experienced, even worse then Canadian telecoms. Trans global you have outdone yourself.

I waited 2 weeks for my appointment with these people under an extended warranty. I waited all day for the tech (and I work nights atm!!) and he calls to cancel at the last minute and says he needs to reschedule. Its been a week now that they have not even called to reschedule. I dont know how this company even exists after reading their Google reviews. They wont even answer calls from the warranty company or the company I bought the appliance from. I will be filing a complaint and review with the BBB now.

I purchased a genuine leather sectional couch 2 months ago form today. When it was delivered they informed me I had 48 hours to notify for any damages or defects. Well there was a small tear at the back of the couch and a small hole. Then the spring was missing to attach the sectionals. The clamps to attach was not aligned and the whole couch was defective in that it did not align with some sections higher than others. It took 6 weeks from the day I called to have the technician come out and when he did he said he will have these items addressed. The next day I went into the Brick to follow up and they said nothing will be done as this is not a manufacturers defect. After a talk with the store manager he said he will follow up with the technicians and another 10 days later no call. I receive a automated call stating the repair will take place in May 2020. Just on Feb 20,2020 I went to the store to ask for a refund due to the horrible service of The Brick standing behind their product. They refused to refund me the purchase however allowed me to exchange for another item. The Brick is substantially inflated prices for the quality you would get. I expected superior quality for a $3400 sectional. I would never purchase anything from the Brick again especially if there is any issues don't expect them to repair it. The technicians at Trans Global Service will say one thing to you then behind your back will not tell the truth on their report

It has been nothing but disaster dealing with Transglobal and their dishwasher technicians. Originally, I placed a call Feb 2019 for the control panel change in my dishwasher. Since then, I have taken over 6 days off from work (Vacation lost) for the technicians to come and in the process, they broke the door (Seal and other parts). Multiple technicians have come with different opinions. Bottom line after a year of waiting and 6 days taken off my vacation pay, they have given up and they are not fixing the dishwasher that they broke themselves. Meanwhile I have paid for this service for the last 10 years and when it comes to use the service to repair my dishwasher they fail to do it. They come in break my dishwasher and then they tell me they can not fix it. They don’t even deserve a 1 start. Worst company to deal with. They are not accountable for their mistake. I have asked them to put themselves in my shoe for a year no service meanwhile they have been taking the monthly payments promptly from the account. I will be contacting the Global TV to report this and hopefully more people become aware of how Transglobal works and treats their paying clients.

Dishwasher was making a loud grating sound and did not sound happy.
Mathew from Windsor arrived on time and immediately set to work & within half an hour found the problem and removed the blockage , a handkerchief. and was on his way and we were very pleased.

Very disappointed in the service, that’s why I don’t like having to pay for a service call before the service is done.
Heather was very rude, whatever happened to customer satisfaction.
I will definitely not recommend this company to anyone.
They literally took the money and ran.

The technician was amazing both times that he same, to asses the problem and then to change a part. He was punctual, friendly, efficient and answered all my questions. I would highly recommend him again and again. Great experience!
Angie

The technician Dominic was amazing: Knowledgeable, skillfull, courteous, high quality, goes the extra mile, timely, interpersonal. I highly recommend Dominic get a raise! He also ensured the safety of the household in the duration he had to order part. I was more than extremely satisfied with his work!

Your technician Louie was courteous, on time & very efficient. He quickly diagnosed & repaired our Fridge water dispenser during his visit. So we are very satisfied & have been impressed with all Trans Globals service we have experienced & have recommended your company to others. Don & Jan McGregor