Trans Global Services

I live in North Vancouver. I contacted Transglobal in October to report damage to my Samsung refrigerator. I noticed a crack on the plastic part where my vegetable crisper is. It may have started as a hairline crack and progressively got bigger..not sure. A few days after my call, a technician came to assess the damage. This man could not make eye contact, however, told me that I was responsible for the damage. I confirmed that I was in no way responsible for the damage but even if I was that is what extended warranty was for. He stood there in my kitchen waving his hand in front of my face telling me that the insurance was not going to pay for this. I told him that the Customer Service Dept. confirmed that the insurance would cover the damage. His repsonse was "Those women don't know what they are talking about." He continued to argue with me, waving his hand in front of my face and then said that he would have to check with his supervisor and if by chance it was covered I would have to install the piece of plastic membrane that was needed to cover the crack... I was appalled at this man's behaviour...He was rude, unprofessional, disrepectful and condescending. I told him to leave and that I would be calling his supervisor. I then made a quick call to Transglobal to complain and asked to have this technician's supervisor call me....Today (January 2nd, 2013) was my ninth call to Transglobal regarding this situation and still nothing has been done about it. Secondly, according to Head Office the part for my refrigerator arrived over a month ago. I did not receive a phone call from Transglobal. Three year warranty and this is what I get?????? This is out and out BS....Now I guess it's time to phone the Brick and Samsung!!!!