My appliance is still under warranty. It is a one-unit washer / dryer.
The dryer stopped working in the middle of a cycle on February 21st.
I called on February 22nd, and technicians were scheduled to take a look on March 1st.
The individual who looked at it said it needed a part which was ordered. On March 11th, the technician returned and discovered that the wrong part was ordered. He would order the correct one.
Today, March 22nd, two technicians arrived. The part they brought wasn't working, so they didn't know if it was indeed the correct part. Perhaps the part should have been tested first?
It is now two months since this situation started. While I understand that it takes time for parts to be ordered and delivered, I don't understand why this is proving to be so difficut to diagnose and solve.
Yes, it is a bit of a nuisance hanging my clothes to dry, but there seem to be no solutions being suggested that will fix the dryer.
The techniciians were professional enough, and it may be premature to review the service, but my evaluation is based on the solution thus far. There has been no solution.
- Approximate cost of services:
- $0.00