I had John come and give me an estimate on what was meant to be a simple, two-hour job. We needed our eaves troughs slightly re-routed. John assured us that it was a quick process, and based on comparison with other estimates of work details and price, signed the written quote and provided a deposit. A day was scheduled for the job which came and went with no call or communication from the company. Multiple phone calls later, I was informed that due to weather, the company was behind schedule, but that, "my job was important," despite being small. Now, more than two months later, after repeated phone calls, NONE of them returned by the company, the job has not been done, nothing has been rescheduled, and our deposit has not been returned. I'm am offended and extremely disappointed in the service we have received. I would not recommend this company. Give your trust and deposit to an organization that deserves it.
- Approximate cost of services:
- $350.00
- Company Response
I am so sorry for the service you feel you did not receive. This job was a job that was booked without our knowledge due to an employee who is now no longer working for our company. I did indeed speak with your wife after finding out that this job was quoted. Any job big or small is a job and we make all of our calls a priority. Unfortunately this year due to the weather not co-operating we became back logged. Our trough guy was very busy and therefore I could not get anyone out there. Judging by your review I assume that your no longer interested in having us complete the job. I will send you your deposit of $50.00 in the mail today.