Replacing 1982 gold and green shag carpets
Let me start by saying that once you meet Mark your search for the right carpet company will end. You found it.
I was drawn to Victorious Flooring because of all of the reviews and let me say they are SO accurate.
I chose the in-home consultation for measurements and carpet selection. Mark arrived on time with samples in hand specifically chosen for the needs of my home (I have a dog and 3 small kids). He meticulously measured the areas in need of new carpet and went over all of the ins and outs of the samples.
His honesty and integrity were ever apparent in helping me pick from the plethora of choices.
I selected, paid the deposit and he kindly stored my carpet for me because I wanted to wait for our bathroom renovations to be over before installing our new carpet (which weren't but that is a different review I will write for an unrelated company at a later date).
I booked the installation date and looked forward to my appointment.
Installation day was a dream. His wonderful technicians arrived on time and were polite, skilled and meticulous in their craft. I paid extra to have my furniture dismantled and moved around as we could not provide them with empty rooms. They did everything - including reassembly in one day. That free worked ALL day without a break. I begged them to let me make them food or coffee... no thank you was the answer as they just wanted to work.
My (awful) contractor left a huge problem on the threshold of the bathroom tile edge and the hall carpet. Mark's team had to uninstall in that area, fix it and then re-install... and they did so without hesitation.
All they wanted was to help me and make me happy.
And I am beyond happy. I am over the moon.
Mark was easily available on the day of installation to offer his advice on our problem (NOT a problem caused by him).. and followed up with me late in the evening to make sure I was happy.
Mark is an honest, hardworking, customer oriented man who lives, eats and breathes carpets.
It is IMPOSSIBLE to go wrong by choosing Victorious Flooring.
10 stars isn't enough.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Suzi,
It was a great pleasure doing business with you. We do appreciate your business and looking forward to your future projects and possible referrals. Please keep in mind that our goal is to ensure your overall satisfaction. I am happy that we were able to solve that problem.
Thank you again for sparing your time.Mark Aydin
(416) 858-7006
www.VictoriousFlooring.com
Servicing for your Carpet Sales, Carpet Installation, Carpet Repair & Carpet Stretching services in Mississauga, Brampton, Markham, Richmondhill, Scarborough, Pickering, Ajax.