Mark came over to give an estimate to replace the stained and dirty looking runner in our new home. Instead of just providing us an estimate and replacing the runner, he suggested that we keep it (since it was in good shape) and have it cleaned. He still made sure to explain the process, material, quality and colour choices and provide us with estimates for two different choices in case we decide to replace it after cleaning. I was impressed with his punctuality and honesty at our first meeting. We ended up not replacing the runner but we worked with Mark and his team to replace a small section of the carpet in the basement. Ali was also punctual, very professional and did an exceptional job. Mark followed up the next day to make sure that we were happy with the service. I would not work with any other carpet company now that I know Victorious Carpet.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sechkin, It was a great pleasure servicing you. Looking forwarding for your future projects and possible referrals.