Tony and his son Brandon came out to look at our existing deck which had some rot. They were here for at least 30 minutes getting down to the ground, examining all the posts, etc. Of the three people we asked for quotes, they did the most legwork in understanding our requirements.
Unlike the other companies, Tony wanted to deliver the quote personally after he wrote it up. I assumed it was so he could push his business a little. I was wrong. He explained the quote, gave us a diagram of the work and answered all our questions. Then he left it with us to decide. No hard sell at all.
We did choose his company, and were very happy with the results. They didn't rush the work. Because ours was a partial rebuild, he spent extra time reinforcing what was there and in some cases, fixing what was there.
They were very helpful as well as we were getting a hot tub in at the same time. I remember when the new hot tub came, the delivery guys were pretty useless. One of them simply told us we had to remove our gate to get it in. Before I could say anything, Brandon was looking at the post to see how he could do it. That wasn't even their issue to worry about, but they were just that kind of company. When the hot tub guys finally said it was just a different post that had to come out Brandon said no problem, and had it removed. Later that night, I saw that after the tub was in, he had simply replaced the post without asking.
The quote they gave was firm and only one extra cost was added because of a small change from the original agreement. And trust me, given that it was a partial rebuild, if they wanted to try to bill extra - they could've easily claimed more of the existing wood needed to be replaced. But they didn't. They were true to their quote and word.
I've already recommended them to my neighbor and dad.
(update) ... two years later, the deck still looks good. We had one minor issue this summer that the guys came out and fixed.
- Approximate cost of services:
- $10,000.00