Sears Appliance Repair gave me a window of 8:00 a.m. to 12:00 noon on Sept. 8 for repair of a dishwasher. When the repairman failed to show up or call, I called the service desk shortly after noon. I was told that the repairman was just leaving his last job and would arrive shortly, and I was promised compensation for the delay. More than an hour later he had not arrived; I called again and was told that he would be there in 10 minutes. He arrived 20 minutes later, repaired the dishwasher, and charged me $198. I called the service centre regarding compensation and was told that they would only give me a $50 gift certificate. I only shop at Sears for appliances and have no use for the certificate; in addition, as I told the service reps, I had had to cancel a doctor's appointment with less than 24 hours notice and was charged $30 for this. The Sears reps that I spoke to were, to say the least, unhelpful.
- Approximate cost of services:
- $198.00
- Company Response
Edward, I'm sorry to read you had a less than positive experience. We are sorry that the delay in service impacted your appointment which is why we offered you a gift card for $50. We are glad to read you shop at Sears and hope to see you again soon.