Lowes - Toronto Castefield

We purchase all appliances from lowes we were told in store we have to sign a paper for the guys to remove the old appliances trust be told we never read it, The day of the delivery I had people doing renovations on my home the guys showed up ask where they are going I showed them then he pulled out a paper said to me you have to sign this reading it it basically says if they damaged your your appliances you okay with it so I told him I already signed one at the store am not signing another one he just walk away and left, they sent them back this time another crew one guy said to me they need me to come lift try my best to ignore that guy the manage to deliver them without the stove today July/28/24 the stove came same process all over again told them the same thing and they just left the point am try to make is when you sign that paper it takes away from them the effort of being careful of not damaging anything because you sign saying you okay with it.

Just want to let anyone who would be interested in placing a large order for delivery from the Lowes Danforth location DO NOT! Terrible service and no help at all. We purchased a $1300 landscaping order from this location and it was supposed to arrive on a weekday. They didnt call the day before to confirm a time and we called the morning of they didnt even have our order ready. On a second note they fully charged our visa without even delivering our supplies. When we called to get some assistance with our order we were passed around the phone 4x before finally just asking for the Manager. The Manager didnt even offer anything in return for this mistake and asked us to come in to receive a refund.
Just a heads up if you want an order for delivery dont order from this location!

Very satisfied overall with my quartz countertop purchase, including sink and faucet, from Lowe's at the Castlefield location. I really appreciated all the support I received every step of the way in ensuring that the purchase and installation by their contractor (York Fabrica) went smoothly. I gave a score of 4 instead of 5 because of some glitches that were encountered along the way (e.g., discontinued parts, delays, etc.), but I do appreciate the fact that Lowe's took ownership of every issue that arose and always managed the outcome eventually to my satisfaction. I would definitely recommend Lowe's, especially for anyone purchasing a countertop for the first time who may not be familiar with the process or have a contractor that they trust.

while the product is outstanding and high quality i cannot say the same for the service. they have a button located near all areas of the store if you require assistance...which is a good idea. when you push the button an announcement says help is needed in that area.
when i pushed the button once i had to wait almost 10 minutes for someone to show up and when help arrived i was asked if what i wasnted was important as this guy said he had 4 other customer wairting for service and accused me of pushing the help button more than once. did it tick me off...yes, not only was he ignorant he was not able to help me.

I thought the price of the Stainmaster carpet was very good. I wasn't pleased that I had to pay for a non-refundable fee for the carpet estimate (45.00) which only took 5 minutes to find out that the instalment price (1300.00) was high. I had other estimates done to compare this to. The total price of carpet plus installation was higher than some local competitors. (Klein Horsman for the Lee Carpet, Create a Floor). I was hoping to find better value at Lowes but did not necessarily. Only posting this to caution people that the carpet prices may look good but they might end up paying a higher total price in the end due to the added cost of a higher instalment. Klein Horsman does a free estimate as a note. I have bought flooring from them in the past and was very satisfied with quality and carpet installation.

Last week I had purchased a fridge on their Lowe's Canada web site for a special sale price fridge for $798 CAD and took my money and within thirty minutes at the same day to comfrim delivery date . Six days later they email me that they have to refund me without a proper reason. This is fales advertising

I bought a kitchen faucet at Lowes and was told that they could install it in 24-48 hours which made me happy because I had to water. Later turns out that the 24-48 hours was to get a call for an appointment! I bought the faucet on Thursday evening, so the 48 hours turned into a 48 hours business days.... making it Monday 7:00pm. The install office closes at 5:00 so I coudl only call on Tuesday. When I did, the department did not pick up the phone, and then they dropped the call.

I was at 5 days with no water in my kitchen, so I called a plumber and he had it installed by noon. Lowes did return my money. The staff involved in selling it, did not clearly answer my question and mislead me. My several calls were not productive as staff was defensive, now that they had my money....

I will never ask Lowes to install something again because I expect clear and honest answers to questions. Customer service is quick to take your money, but service was defective.

Never hired a contractor from Lowes before. Have gone to home depot with great results. Wanted to try Lowes as we buy stuff from there often. Prices are usually more expensive but quality is great! Was greeted by John who ended up helping us with our project. Basement bathroom: 50 square feet, 20 year old house. complete replacement of full bathroom. Quality was great, fast service but contractor was okay. Not very friendly but got his job done.

Lowes staff was very helpful in selecting the right door for my patio,
delivery and installation was on time and done right the first time.Very happy with the service from lowes and would do recommend them to anyone.

Really adore Lowes! Helpful people and wide variety of tools, paint colors and so on. Prices seem much better than other stores too. I no longer go to any of the other large hardware stores.