Prestige Carpet Cleaning

Carpet & Rug Cleaning & Repairing
Whitby ON L1N 2C4
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Reviews for Prestige Carpet Cleaning

Average customer rating:
9.4 10 (67 reviews)

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Carey Hinds from Ajax
Carey Hinds from Ajax
1 review Ajax, ON
10/10

Carpet Cleaning

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I recently hired Prestige Carpet Cleaning to clean my carpets. Michael Lenahan was my technician. I was very happy and satisfied with the work. I like that he laid down drop sheets and wore boot cover so over his shoes. This is the 3rd time I have used them and plan on using them in the future again for carpet cleaning. One other thing he was on time for the service that morning and made friendly small talk

Approximate cost of services:
$160.00
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Company Response

Thanks for taking the time to review our company Carey! Although Michael hasn't been with us for as long as some of our other techs, we think he is great too! He really enjoys his clients and takes a lot of pride in his work.Thank you for your continued business!
Nancy Carter

Mike from Markham
Mike from Markham
1 review Toronto, ON
3/10

Carpet Cleaning

Thought I'd try to save a little with the Internet coupon. The people were nice but they only did a quick pass over my carpets with a steam cleaner. I was expecting them to use the scrubbing shampoo machine then the steam cleaner, they only steam cleaned. The carpets were cleaner, but far from what I expected.

I called the company I had been using in the past, they redid the carpets for me, now they look like new.

Approximate cost of services:
$125.00
What could this company do to improve their services?
Shampoo carpets, then stem clean.
Any advice to offer fellow homeowners facing a similar project?
Find a carpet cleaner who does both steps when cleaning. It costs a bit more but you get what you pay for.
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Company Response

Hi Mike,
I am sorry to hear that you weren't happy with the results of our cleaning and that we missed getting your feedback. When we did our follow up quality check on your work, did you let us know? We offer a 100% happiness guarantee on our work and would have been happy to come back and redo the cleaning. I can't say what happened that day that the cleaning wasn't up to your expectations but we'd like an opportunity to assist you in the future, If you'd like try us again. please contact me directly.
Nancy Carter

Melanie from Pickering
Melanie from Pickering
1 review Pickering, ON
5/10

carpet cleaning

although the carpets were cleaned well, I don't like that they quote one amount on the phone after I carefully told them what needed to be done, then they up it when they get here. Bad business in my opinion

Approximate cost of services:
$144.00
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Company Response

Thanks for the feedback Melanie. Although we do our very best to provide an accurate estimate of the cost of the cleaning over the phone, since we can see the actual work being done, we can't give an exact cost until the technician arrives at the home. We'd never intentionally give a price that was way out of line over the phone and that is why we always make sure that the price is agreed upon before the work begins so that there are no surprises for our clients.
Regards,
Nancy Carter

Deborah from Thornhill
Deborah from Thornhill
6 reviews Toronto, ON
10/10

Carpet cleaning and duct cleaning

We are extremely pleased with our duct and carpet cleaning services. The technicians were professional, thorough, and polite. The work was performed efficiently, but was not rushed resulting in poor work. Shawn M. was the best carpet technician we have ever had. We will have them return next time we require these services.

Approximate cost of services:
$1.00
0 of 1 people found this review helpful.
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Amin. from Oshawa
Amin. from Oshawa
1 review Oshawa, ON
10/10

carpet and furniture cleaning

We just had our entire house (about 1500 square ft )and our couches cleaned by prestige. Josh and Brian showed up on time well dressed very presentable and did a walkthrough of our home and measure each room. At that point he calculated the cost for cleaning our carpets which ended up being slightly cheaper then the quote we received on the telephone. Josh also point out the spots that they would not be able to get rid of stains before they started. They did a great job. they cost a little bit more than some of the other people that we received
quotes from but I doubt that we would receive the same level of service with someone cheaper. I highly recommend this company based on the professionals they sent

Approximate cost of services:
$490.00
What could this company do to improve their services?
reduce their prices
Any advice to offer fellow homeowners facing a similar project?
Did you go with prestige make sure you request Brian and Josh
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Barbara Ince in Whitby
Barbara Ince in Whitby
1 review L1N7J5, ON
10/10

Carpet Cleaning

David Yohane was our service technician who did a fantastic job on cleaning our carpets. He was very polite, extremely pleasant as well as being a professional technician who obviously takes great pride in his work. We would have no hesitation in recommending his service or that of Prestige Carpet Cleaning.

Approximate cost of services:
$232.00
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Lorraine in Ajax
Lorraine in Ajax
3 reviews Ajax, ON
8/10

Carpet Cleaning

I love the cleaning job that was provided. Very professional cleaner. Felt safe having them on my home. I did feel that the prices were a little bit to high but sometime you have to pay the price to get good service.

Approximate cost of services:
$400.00
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julia in Oshawa
julia in Oshawa
1 review Oshawa, ON

First Review

10/10

Carpet Cleaning

I had two men come to my home, they moved furniture, and went through the work with me before they started. It was fabulous. They were kind, and took their time in my home. They are a little bit more than some other companies, but worth EVERY penny

Approximate cost of services:
$300.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Prestige Carpet Cleaning

Ensure the cleanest, safest indoor environment for your family, pets or business with award winning professional carpet cleaning, furniture and area rug cleaning by Prestige Carpet Cleaning. Family owned & operated, we service the GTA and South Eastern Ontario and are the sister division to Prestige Duct & Furnace Cleaning. Along with our affiliate company NationWide Home Services, we make up Canada's largest and most trusted provider of carpet cleaning, furniture cleaning, area rug cleaning and duct and furnace cleaning services.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Carpet Cleaning Furniture Cleaning In plant and on location Area Rug Cleaning FREE pick up & delivery included. Water Damage Restoration Odour Control
STYLES
When you call Prestige Carpet Cleaning you can be sure that you'll be visited by a well trained tech specialist who will use state-of-the-art properly maintained truck mounted carpet cleaning equipment and the high powered but gentle Thermo-Rinse
SPECIALITIES
Restorative Cleaning Specialty Fabrics Fine Wool Area Rugs
WEBSITE
http://www.prestigecarpetcleaning.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
27
RETURN POLICY
100% Happiness Guarantee
PAYMENT METHOD
Debit/Visa/Mastercard/Cash
MEMBERSHIPS
IICRC Institute of Inspection Cleaning and Restoration Certiifcation BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Fall Protection Awareness, Carpet Cleaning Upholstery Cleaning, Odour Control, Water Damage R
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Happiness Guarantee
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