Prestige Carpet Cleaning

Carpet & Rug Cleaning & Repairing
Whitby ON L1N 2C4
Write a Review
Write a Review


Private User
Private User
Private User reviews Toronto, ON
10/10

Poor start, excellent finish.

Originally had an appointment booked which was cancelled at the last minute. Another customer's appointment had run longer than expected and cancelling my appointment was the result. I was not happy with the service, and asked to speak to the manager. A few hours later, the owner called me, explained the situation, and had someone come out right away to complete the service. He offered his sincerest apology, and the work was completed above what I could have expected. They offered a few suggestions, which I took, and looked over a few other areas which they deemed did not need any work right now. I was very impressed with the end result and greatly appreciated the call back from the owner. I would highly recommend this company.

Approximate cost of services:
$275.00
Was this review helpful?

Previous versions of this review:

bm21 in Toronto
Private User
1 review Toronto, ON

Poor Service

Had an appointment booked today from 230-430. They called me at 240 to say they couldn't come. Another appointment ran long. Didn't offer to fit me in immediately, instead offered a time two days from now. Couldn't even have a manager call to deliver the bad news, or offer any compensation. Horrible customer service. Would give a 0 star if I could. Sometimes unexpected things happen, I get it, they couldn't have handled it any worse.

Approximate cost of services:
$0.00