Asselin replaced my flat roof in 2004 with a 10 year warranty. I had a leak in 2006 where the plumbing stack comes up through the roof. The owner Jack was very unpleasant to deal with, but they did repair it at the time. Now, I am concerned about two problems with my roof: 2 large blisters and extensive cracking around the edges were the flashing is embedded into the asphalt. I called today and spoke to Jack. I did not mention my name or address, but when I described the problems he claimed to "remember my roof" and proceeded to tell me these were normal conditions. He also said it is "impossible for a five ply rood to leak". I mentioned it did leak a few years ago and he repaired it, therefore it is not impossible for the roof to leak, which he shrugged off and mentioned the impossibility a few more times in the conversation. At one point he mentioned they would come look at my roof, so I asked that he do so. Then he said he will come only if there is a leak. I insisted that he send somebody since he offered, then it got really weird. He said he was with a customer on their roof and I must call the office and speak to "one of the girls" to set up the visit. But I had called his office and his "girl" answered the phone, then passed it to him! So the entire conversation was bizarre. I worry about the blisters and cracking developing leaks. Based on all the other reviews, I suppose I'll be paying for another company to make the repairs. AVOID THIS COMPANY AT ALL COSTS!!!
- Approximate cost of services:
- $4,700.00