I dealt with Ryan and his company, Door Lite Tek, about 1 year ago and had some issues. I wrote a review and gave him a poor rating relative to the experience I had.
To my surprise, earlier this year I received a call from Ryan directly acknowledging the poor experience and an apology for everything that went wrong. Ryan was looking to make things right and offered to install some additional security locks for me on my sliding doors and front door, which he did at no extra cost to me.
I have to say, this was a very pleasant surprise and I appreciate the fact that he called to work things out. Not many companies would care enough to take that extra step. It says a lot about a comapny that is willing to admit when they are wrong and address the issue and do something to try and make it right.