Remove and Install new hardware
- Approximate cost of services:
- $4,500.00
- Company Response
Thank you for the nice review Andrew. Your house truly looks amazing now. We did our best to make you happy and I'm glad you are.
Remove and Install new hardware
Thank you for the nice review Andrew. Your house truly looks amazing now. We did our best to make you happy and I'm glad you are.
No problem Rod. You basement truly is a showcase that I show my customers.
Thank you for your review Vanessa. We usually don't overlook these kinds of details and I apologize for that. Your basement does look great though.
HARDWOOD, TILES, CARPET AND STAIRS
Looking forward to working with you again. Thanks Dee.
Hardwood, Laminate, Tiles and Stairs
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Most beautiful house I've done this year. Stunning end result. Thanks Peter.
Hardwood flooring for entire house and staircase
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
This entry did not meet HomeStars review criteria.
Hello Curt. I'm really sad that you feel this way. The floors looked exceptional at the end.
Regarding the door frames, my installers did tell the contractor working at the house about them and they were under the assumption that he was going to take care of them. After realizing the contractor wasn't going to do them, I explained to you that the door frames should go in before the baseboards. This is when we both mutually agreed that we would deduct whatever amount for the baseboard portion and have your contractor do them later. If he didn't take care of it for you, why should we be liable?
My installer did take the house key home by mistake and we do apologize for that. Things like this do happen occasionally. I did offer that we come back to do the stain and the baseboard after the contractor had finished his work, but you refused and said you would take care of it. I'm surprised how your contractor could have lost that can of stain that I brought you at first. Nonetheless, I will get you another can to keep you happy.
We constantly do our best and often go out of our way to keep our customers happy and satisfied. Unfortunately, sometimes issues that aren't in our hands change the experience. We always strive to keep customer service our priority and learn from our customers concerns.
Thank you Rob. We like to save our customers the time and money.
Hello Tara. Thank you for your review. Your floors looked so beautiful at the end. I took many pictures and will upload them on my website soon. Thank you for your business.