Davey Tree Expert - Clarkson

One of the Davey reps came to my home and quoted on cutting a tree stump to as low as possible.

The stump was going to be cut using chainsaws as the tree was uprooted by a wind storm and much of the remaining stump and roots were exposed above ground. In the creation of this quote I was told that the job would destroy a chain, so I was responsible to pay for a new chain. I agreed to the expense.

When a crew first arrived they cut only half of the stump as they had come with a chain that was dull and on it's last "legs". After this work I was sent a bill for full payment of $300. I paid Davey half of the money and said I would pay the rest when the rest of the stump was removed. I also asked to speak to my sales rep....but did not get a call.

Several week later another crew came to cut more of the stump....again with a dull chain at the end of it's life. This crew took more of the stump off...but not as much as I had hoped. Once again, I was sent a bill for the outstanding money owing.

I once again paid Davey, and again asked for the rep to call me. I wanted to discuss the job...and discuss the fact that I was told I would be responsible to pay for a new chain, and yet both times crews came they brought dull chains that could not do the work. Also the stump pieces cut were not cut down to fireplace size....rather they lay in my yard as the large chunks that were cut.

Once again, I did not get a return call.

I am extremely dissatisfied with the work done, and am disappointed that no follow-up came from the rep.