The service man from Appliance Repair People completely mis-diagnosed my dishwasher as broken, and needing to be replaced. He refused to even turn a screw, insisting he could tell just by listening, but charged a $35 fee anyways, on top of a fee to repair my dryer (which was an easy fix, as one of his Appliance People associates had previously diagnosed the problem, but never came back with the part to fix it). His quote to replace the dishwasher motor, which he claimed was the problem, was about twice the amount of subsequent quotes that I received (ie: well over $500!), and the individual was rude and arrogant. Either way, we took his word, and began to scope out removing, and replacing the dishwasher. A friend suggested getting someone else to look at it before going ahead with the removal. A second opinion from another service man revealed a simple blocked filter, the machine was fixed in 10 minutes, and now runs like new. The man even showed me how to access the filter should the problem occer again. This unit could have wound up in landfill for no reason whatsoever! When I twice called the dispatcher, "Bob", he basically stonewalled me, saying that the individual was "one of his best men". He did not follow up on the complaint, and did not refund the fee for the bogus assessment. I would never call The Appliance Service People again. How could you trust someone who wouldn't even bother to verify his (WRONG!) assessment?
- Approximate cost of services:
- $35.00