We needed a repair done on an apartment sized dryer in one of our rental units. When booking the appointment, I asked what their fees were. I was informed that there was a $35 service call, so I booked. The technician, who was rude (actually sushed me when I asked him if he needed anything), determined that the heating element was broken (which we already knew). He called to price the repair, and came back telling me it would be $315 + HST on top of the $35 service call fee AND a $20 diagnostic fee that mysteriously came out of thin air. I told him we would not be using them for the repair (I can buy a used dryer for the price of the repair) and he grunted at me, rolling his eyes, and paid the service call and diagnostic bill.
I followed up with their Customer Service department about the $20 diagnostic fee that I hadn't been informed of when I booked the appointment and I was essentially told that it was my problem, that their policy was that parts and labour are extra, and the individual refused to listen when I tried to explain that I had not been told that when I booked the appointment. At no point did he try to make things right, and even went as far as saying "Why should I care?" when I told him we would never use their services again.
- Approximate cost of services:
- $62.15