Weed control for the summer 8 applications
Update got a phone call from Steve Yonge, who was way more clear in explaining the guarantee part (which is if you still see weeds call them and they will make more applications till they are gone) and that part of the fault of why there are no results is because I didn't communicate it earlier and I didn't water my lawn enough.
At least it shows that at some point they do care about customer retention. I just think the guarantee part needs to be more clear and in the process if a technician sees more weeds, to have more applications with having a customer calling them and complaining.
Bring up the customer experience up front, not in the end when people are complaining.
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The company is a total scam. I was planning to replace my grass this summer when their sales person knocked on my door and promised me that with their summer program 80% of the weeds will be gone.
By the end of the summer I only had more weeds I wouldn't say 1% of it was gone.
I called them and said I don't want to pay for something so misrepresented at which point they told me that it needs couple of years of service for the weeds to be controlled! That I can't expect to see "instant results".
Didn't make sense at all. I pretended to be a new customer and called them in -again was told that 80% of the weeds will be gone after application.
While I was trying to figure out everything with them and sent them the pictures of my lawn, I was constantly harassed by accounts receivables -when I told them about disconnect in their departments they thought is was a good thing.
Poor customer services, misleading sales and 0 results is why I or anyone know will never ever use them again!
- Approximate cost of services:
- $270.00
- What could this company do to improve their services?
- -explain guarantee part -connect sales, customer management and A/R together
- Company Response
I have already spoken to my customer about this concern this morning, 8:02am till 8:29am. We sell a guarantte and we back it up. We will kill most of your weeds in your lawn and if we don't or you don't see enough of a difference call us and we will reapply the service at no charge. My customer was away all summer and the first time we were called to inform us there was a problem was early Oct. 2011. We left invoices and a health check list recommending seeding, aeration and proper cutting and alot more watering was required for the lawn, with no response. We even followed up with calls from our office with again no response. We reduced the account balance from it's already discounted amount and the account was resolved financially at almost 50% off it's orginal price. I am glade we had a chance to speak this morning and clear up any and all concerns.
Steve Stronge
Customer Service Manager