Anything but reasonable trucking! Wouldn't recommend unless you need a stress test. I needed to move from Halifax to Toronto. I contacted the company and spoke to Joan. She seemed nice and friendly and gave me reasonable quotes and a pickup date (2 weeks before my flight) and delivery date (1 day after I arrive in Toronto). Mind you I booked my flight according to the delivery date agreed. All these seemed fine and dandy.
On the pickup date, 2 guys showed up to move our stuff into the truck. One of the guys (Jim) came up, numbered our boxes and started loading them onto a dolly. He did the loading and unloading by himself while the other guy, who was the owner, Gordon, just stood in the truck to receive the items and organize in the truck. We felt terrible for Jim that he was doing most of the work himself and helped him carry and move the items to the truck. The items placed in the truck were not wrapped in blankets or any sort of protective padding at this point.
Fast forward to the day before my flight, I received a call from Gordon saying they're here and ready to deliver my items. Exasperated, I stated I couldn't receive the items as I was still in Halifax and had no one to open the door or even book the elevator in the condo. I told him the agreed date between Joan and I and as per the contract. I asked him if I could still expect my belongings on the agreed date and he said it is absolutely impossible as they have a large home pickup that was booked before me. Therefore, I believed they had double booked on that day or somehow missed the house booking when I called to book. He could not give me a sure date for delivery. He said maybe tomorrow or I'll let you know later. This went on for 5 days where either I'll call Gordon wondering when my items will be delivered and be rejected for the time being and left on edge with a "maybe this evening I'll let you know later" or him calling out of the blue saying he can deliver now. Mind you I need to book the condo service elevator in advance and provide a deposit to book it. So whenever he calls, I would frantically try to coordinate that and to have a family member be home to receive the items. Finally, on Saturday evening, I received a call from Gordon saying he can deliver on Sunday morning.
Sunday morning rolls around and he shows up an hour before the agreed time. To make matters worse, they showed up with the massive 75ft truck and could not get anywhere close to the loading dock. As the condo did not allow moving items be brought in through the lobby, the truck ended up being parked round the corner of the street to the condo and we (Jim, my family member and I) had to haul the boxes and furniture down the street and up the elevator to the condo ourselves. Gordon had the audacity to just sit in the truck and did not step foot outside at all. Honestly, if you would like to pay for a workout just go with reasonable trucking. This was finally the end of my week long nightmare.
The only good thing I can say from this whole experience is at least my items were not damaged and none missing. Which is surprising as I noticed none of my items were wrapped in blankets/padding in the truck. One of the boxes containing liquids was wet, presumably they had the box on the side/upside down although I had clearly written this side up only on every surface.
Please be aware, they will also ask you to pay before they arrive which I had strongly refused as I needed to be sure my items arrived. This was not in the contract as the contract said to be paid upon arrival before unloading. Joan said this is the first time she had a client refuse to pay before arrival. So be careful, they will gaslight you if you do not know your rights and what's in the contract and what you're entitled to.
- Approximate cost of services:
- $1,500.00