This is going to be a conflicting review, 1) Duc, the repair person is exceptional, 2) company telephone customer service skills are probably even worse than calling Bell or another company that transfers you to a third world country.
I wouldn't have even used their services but the original company I found through HomeStars had an injured LG repairman and they referred me to The Appliance Service People, so I was stuck.
I called a number of companies I found through HomeStars and none of them returned phone calls.
A few of the things I didn't like about this company:
1) They call the $65 service call a "deposit"
2) Once the problem is diagnosed, they don't really tell you the price. Duc approximated that it would be about $200. I took a photo of the error message so already knew what the problem was.
I told Duc that if the part is $200 or more, let me know because I'll buy a new fridge instead of trying to fix this one.
After all is said and done, a part that costs $20 and 90 minutes of Duc's labour, the final bill was close to $250.
I completely forgot I printed out the $35 coupon, but my guess is that they pad their invoices to accommodate the coupon -- so Duc got a $35 tip is the way I'll have to look at it.
- Approximate cost of services:
- $250.00