Poor quality on the level of fraud
I contacted this "company" via email to have my downspouts re-positioned (to have water redirected to greenspace rather than into the sewer drains per updated city guidelines). Soon thereafter and left a voice message for me stating that he'd complete the job for free in exchange for allowing him to put a sign on my lawn (the home is located in an upscale neighborhood). When I returned Ben's call he said that the sign exchange deal was no longer available because his crew had moved on from working in the area. That was all fine and good.
Ben said he stopped by the house and quoted me for the work needed. I asked him to meet me there the next day at noon so we could go over details before his guys started work. He agreed. I was there at noon the next day and called Ben who said they could not make it that day.
The weekend came and I got a call from Ben saying the work had been done. I asked for details about what was done. He described it and I went to check on the work and it was not what I had requested. Rather than redirecting the downspout to greenspace, it was directed essentially in the middle of the driveway making it more difficult to park, an ice hazard in winter, and water damage to the driveway pavers. Ben said his crew would return to complete the work. A day or two later Ben called and said the work was done.
The receipt I received stated that I paid $328.49 instead of the $322.05 from the quote. Rhoda claimed there was a credit card fee which was never discussed or noted anywhere prior to the transaction.
Ever since they completed their work, the corners where the eavestrough connects at 90 degree angles have leaked water. This seems to be a common theme in many of the reviews here. Ben, Rhoda, and their crew clearly don't learn and do not make the effort to do the work properly. They will waste your time by not showing up to scheduled appointments, overcharge you by claiming bogus fees, and you'll be left with a leaky gutter.
Had they done a good job, they'd have more business. But fraud and poor workmanship means they'll always remain a small peripheral business.
- Approximate cost of services:
- $322.05
- Company Response
Hello Shaun we are really sorry this happen, Armstrong and Nelson it's under NEW ADMINISTRATION and we want to provide new and past costumers a 100% satisfaction on the job done, please contact the office at 416 239 4033, we want to send a couple of trained technicians to take a look and repair what you need without a charge, our focus now it's to provided quality work and costumer satisfaction, thanks.