We would not recommend this company to any home owner. We had our eavestroughs completely redone this past fall. Their work was sloppy and the crew that came was not polite. My top criticism is that the eavestroughs leak causing damage to my bricks and house. They did come back to repair some of the leaking corner joints, (apparently the leaking was due to the cold and the caulking they used wasn't good in the cold weather,). But this spring, now that the rainy season has started, new leaks have been found, significant ones. The new company I hired said that it looks like they used the wrong piece (or installed it incorrectly) which is why we have such as bad leak. I will never call this company ever again. When we originally called to request repairs (in late fall 2019) they were very rude (mind you we withheld payment until the repairs were made, we explained our rationale but the company was upset). There were also other issues. A can of spray paint split open on our fence leaving black paint on a section of the fence. When we noted our concern, they came back to clean most of it off, but there are still traces. We have since hired another company to redo the eavestroughs for the entire house. Save yourself the trouble, rude crew, antagonist office workers and an altogether unpleasant experience.
- Approximate cost of services:
- $3,500.00
- Company Response
It is unfortunate that your frustration with the status of your eavestroughs as we found them was displaced onto us There was damage to your brick from an ongoing leakage issue from before we came
We apologize we couldn't meet your unrealistic demands and standards although we returned 4xWe offered you a repair option to save you money as most clients do but you didn't like that so you wanted them changed .
WORK ORDER
Wants to change color to black Replace vs repair
Has a painterHave many DS issues was disconnected needs to change configuration
1 DS Replace North side is damaged
1 DS on south relocate drains into driveway side
1 DS at back kick out is crushedOne side eaves needs repair
Inspect all around for repairsThe description of your experience has been inflated and is filled with many untruths we know the eavestroughs currently have not been changed and are as we installed them
You are just angry and are posting this scathing review because you are vengeful
You have and had a 3 year warrantee yet you did not want to call .There is no brick damage that was not there before
We used no paint and your painter left the can of black paint that split and we only cleaned up what happened out of courtesy to you .Our experience with you was horrible and we dreaded speaking with you as you almost terrorized us . You were condescending and accusatory
I was surprised that when I shared with you that we always take good care of our clients since I was a nurse you told me you were also.
If you didn't want us to return which we would have this posting is for nothing but malicious intent to try damage us and our business
We have been in business for 30 years and have many satisfied repeat customers
During this pandemic you would think that you would have handled this more kindly being a health care professional .I personally had to intervene fir the technician as you were flagged as a risk who refused to pay us for work that was more than satisfactory
We returned 4 times for demands you made that were not even work but your anxiety regarding what possibly could happen
It is not uncommon for leakage to occur after a winters ice and snow that can shift the eavestroughs
The state of your eavestroughs you claimed was due to the fault of another paint company because you probably had a bad relationship with them as well
Although you were hostile angry and rude we would gladly have returned to make any adjustments required under warranteeGood luck to your new company in dealing with your personality