Leaf guard install and adding supports to eavsetroughs
I have to be honest they did the install but they had to come out a few times till it was fixed correctly. I feel had I not written my review on this company I may not have gotten the issues resolved without having to take legal action. In the end they sent out a tech that did the repairs as I had requested and it resolved all my issues. I feel that this company makes thing more difficult then need to be. I have to say even though we disagreed in the end they made it right which is the important fact.
- Approximate cost of services:
- $1,791.05
- Company Response
We repaired the outstanding issues and as always honour our 3 year warranties . We could not understand her complaints which did not seem logical This client was difficult to communicate with rage rants insults and exaggerated claims .She posted the reviews as leverage after the appointment was made immediately after the repair was deemed urgent . She was threatening us with legal action even though we were fully compliant to remedy any concerns.
We have been terrorized by her claims and have proof of email communication with her as below
We never want to have to deal with her personally as she seems to be unbalanced mentally .Judy;
I received your telephone message this afternoon subsequent to Ben's visit.
The inspection of the eavestroughs revealed:
1) The area at the back about 6 feet wide needs realignment and was missed being done.This will alleviate the overflowing in that area.
2)The front entrance eavestroughs are loose and need to be supported to maintain the integrity of the slope required to carry the water to the downspout.Installation of inline brackets would never work in this situation.The eavestroughs can only be secured by adding additional aluminum because THERE IS NO WOOD IN THAT AREA FOR THE EAVES TO BE RESECURED ANY OTHER WAY --Ben needs to pick up the appropriate materials today before he can do item # 2
3) The leafguards are appropriately installed and are working to prevent leaves and most debris from entering the eavestroughs .He will return tomorrow to complete items #1 tomorrow.
I trust this is satisfactory and I am confident the functionality of the eavestroughs for proper flow of water will be good after this work is done.
Thank You
Rhoda Nelson
V.P. Operations
Armstrong and nelson Eavestroughing
416-239-4033