Absolutely terrible.
1. They were incredibly rude.
I received an email summarizing my balance due was $XXXX.XX. I paid this, as you would expect. The next day I get a call from their shipper, charging me for having stairs at my destination address. Why would this not be determined before sending out a balance due notification? As a moving company, is it not your duty to determine where you are picking things up and dropping them off before sending a bill to the customer? At no point did they apologize for billing me early, or attempt to explain what happened. They did, however, graciously offer to leave my things where they unloaded them, since I was unhappy with the charge. Suspiciously, the balance due was sent to me and subsequently paid on Nov. 30th, right at month end. Anything to pad the monthly sales report, eh?
2. They were reckless with my belongings.
As you can see from the attached pictures, something from every box I packed was damaged. There is no possible way that they were any kind of careful with my belongings.
3. Deductible and insured damages.
As you can see from the attached picture, belongings are only insured for $.60/lb unless a value is otherwise declared. I take fault for not claiming a value, but I gave them the benefit of the doubt and figured they would be careful with my belongins. Boy was I wrong. There is a $425.00 deductible that will be deducted from the refund amount of your claim in case of damages. Alliance Van Lines, fortunately for them, didn't break the required weight of my belongings to successfully make a damages claim, as my deductible would be greater than my refund amount and I wasn't about to sign up for another invoice from these dopes.
4. On site delivery
You would think that being in the presence of the owner of the belongings you were hired to move would inspire you to treat said items with respect. Unless you work for Alliance Van Lines that is. Not only was the crew vocal about their distaste for their own employer, the continued to damage my belongings and my drywall as they moved these belongings in.
DO NOT USE ALLIANCE VAN LINES.
- Approximate cost of services:
- $3,000.00