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Splash Pools & Spas

Swimming Pools, Spas & Hot Tubs
ON M5A 1A1
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Stittsville  >  Splash Pools & Spas  >  New hot tub cover waterlogged after a few weeks
Private User
Private User
Private User reviews Niagara Falls, ON
0/10

New hot tub cover waterlogged after a few weeks

Buyer beware! Do not buy your hot tub covers here!!!! Paid $1600 for a new cover and lift assist plus install. Immediately notified them it was taking on water and becoming increasingly heavy. Was told someone would come to take a look but they never did. Then because the brand new cover was too heavy, it busted the lift assist off the hot tub. They blame us for user error (lol this is our second cover and the first we had for 5 years) So now we're left with a water logged cover and a broken lift assist. Their response? They investigated themselves and found no issue, you know cause brand new covers are normally so heavy they break solid steel...
Their idea of helping us is by asking us to pay $250 for a hydraulic lift system to lift the water logged cover.
Buy your covers from somewhere else as we will never buy from them again.
Just like all the other messages here, their warranty is crap and useless even if it's brand new.

Approximate cost of services:
$1,600.00
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