Very bad service and lack of communication
- Approximate cost of services:
- $7,000.00
- Company Response
We would like to respond and show the other side of this review. Mr Latif M. (HappyDays in Richmond Hill) came into our store in early June and wanted to order 4 pcs of bedroom furniture. At the time he was told we could get 1 of the items quickly (the bed), the other 3 would come from the next manufacturer cutting which was estimated at 8-10 weeks. However, this is special order furniture and times can vary due to manufacturers schedules. We delivered the bed within 2 weeks. At the time of delivery, one of our delivery assistants accidentally rubbed against the wall and scuffed it in a couple of places. We took full responsibility for this, the customer provided an invoice for the repair ($60) and we paid this amount. The other 3 items took approximately 12 weeks to be completed by the manufacturer. As soon as the pieces were ready, we picked them up and called the customer for delivery. The customer put us off a further few days. During the time we were waiting for the customers furniture, he called regularly and we updated him with the information provided by the manufacturer. The customer did call in around the 11 week mark, got one of our junior salespeople on the phone and proceeded to ream her out using a number of profanities. This was really not acceptable. We have been at the same location in Markham for over 35 years and our customer service and referrals from satisfied customers accounts for 90% of our repeat business. The reason I can identify this customer is because we have so few complaints and this customer with their actions towards our staff really stood out.