Keith Twynam's Star-Delta Roofing company failed to honor written warranty for defective installation and/or material for the exterior bathroom vent.
We had Keith Twynam's company replaced and installed new shingles on our sloped roof on May 25, 2013. In the summer of 2014, we discovered that some nails are missing from the new exterior bathroom vent that was installed. The vent is popping up and a significant gap can be seen, which may trap water and ice, causing property damages. The flashing of the roof was loose, and one piece of shingle was found laying on the ground. Numerous emails with pictures were sent to Keith Twynam since early August 2014, with no response weeks over weeks. Finally called Keith on his cell phone, he had promised to have serviceman come over to perform warranty work mid Sep. We waited for that whole week (Sep 14-20, 3014), nobody showed. I called Keith again and he once again promised to have someone there Sep 22, 2014. The day came by and again nobody showed. I called Keith's cell and left a voice message for callback in the afternoon of Sep 22, 2014 and did not receive a callback. On Sep 23, 2014, I attempted to reach Keith again on his cell 3 times, but he did not answer and evaded calls. I have proceeded with filing an official complaint with the BBB for failing to honor warranty work and evading calls. AFter complaint was filed, recived an email back from Keith Twynam with nothing but excuses. Warranty work still not carried out over 1 month later and he didn't seem to care. Avoid this company at all costs!!! He takes your money and you will never see him (them) again.
- Approximate cost of services:
- $3,400.00