Our contractor directed us to Starline Windows in Kelowna in September 2019 to order our exterior doors and windows for our new build. Starline insisted that we pay 100% prior to delivery, they were delivered and installed in October 2019. Our front door was expensive as it is unique and has stainless steel inserts in it, 4 horizontal and one vertical on both sides. Those inserts were never delivered, it is now June 30/2020 and we have had numerous dated provided when these strips would be installed followed up by excuses why it hasn't happened, they lost them, their supplier lost them, they haven't been shipped and the stories continue. The most recent was for July 2 but we were informed again a few days ago that it will now be sometime after July 20. We are also still missing 2 window screens after 2 different installation dates of screens. We took possession of our house with everything complete with the exception of the Starline's issues which we are patiently waiting for them to complete.
My suggestion for anyone choosing to deal with Starline Windows is to
insist on a substantial holdback on payment until all items are delivered, had they been waiting on a final payment from me of $2000 -$3000 I think this matter would have been resolved months ago.
- Approximate cost of services:
- $13,000.00