- Approximate cost of services:
- $275.00
- Company Response
Thank you for your review. We were happy to help!
Team Infiniti HVAC GTA
Thank you for your review. We were happy to help!
Team Infiniti HVAC GTA
Hi Brennan & Andrea,
Thank you so much for your kind words and for trusting us to take care of your HVAC needs.
We are working hard to build a business built on honesty, integrity and fairness. We try to treat our customers the same as we would our own families. Customer service and a good reputation are critical in today's business world. We truly appreciate the time you took to write this review for us.
We look forward to serving your family for years to come!
Team Infiniti HVAC GTA
Thank you for your review Stephan and thank you for choosing Infiniti Scarborough.
It was our pleasure!
Team Infiniti HVAC Scarborough
mitsubishi single zone cooling unit
Thank you so much Angela. It was our pleasure!
Team Infiniti GTA
Thank you so much for your review. We were happy to help!
Team Infiniti GTA
Hi Irene,
I'm sorry you were dissatisfied with the service you received. We made several trips to your home, and spent many technician hours trying to diagnose and remedy the problems with your older A/C unit. You were only charged for ONE service call (@ $145), despite all the time, labour & materials involved on our end. Sometimes complicated outdoor mechanical equipment cannot be fixed without major time and expense. You declined any of these more labour intensive investigative options.
As we also mentioned to you, there was no annual maintenance done on your unit. You can only imagine how well your car would run if you didn't do any maintenance for 8+ years. We were very patient with the constant demands for free return visits to service your unit. At no time did anyone raise their voice or be rude to you. We DID have a Carrier specialist booked to visit your house on a Sunday, at our expense. Your husband rudely cancelled this appointment 2 minutes before the tech arrived at your house. We still had to reimburse the specialist for his time and travel.
After 3 weeks of service calls (at no additional charge to you), our best recommendation was to replace the unit, rather than continue to try and put a band aid on it. This is not what we would consider a heavy sales pitch, but was simply our suggestion to you. Unfortunately you didn't like that answer and wanted us to continue to work on your unit without any additional cost to you. In today's world, complicated mechanical equipment is not made to last 20 years; not like it used to be. Even WITH proper annual maintenance and service, some units will require replacement after 8-10 years.
Take care,
Team Infiniti GTA
Happy to hear you were satisfied with the service you received.
Thank you so much ,
Team Infiniti Air Scarborough
Thank you for your kind words Peter!
Team Infiniti Air Scarborough
Thank you so much for your kind words. We were happy to help!
Thank you for your kind words!