Saunafin

I initially left a negative review because I was having trouble getting a faulty product (which does happen on occasion) replaced, but this problem was very quickly rectified after I escalated the issue, and a replacement product was couriered to me. I'm now as happy with my Saunafin purchase as if the initial problem never ocured, and can wholeheartedly recommend Saunafin going forward.

A big shout out to Milena and Mike at SaunaFin. They helped us come up with a plan and design for a sauna that fits an unusual space. The plan accommodates an existing window and three walls of different lengths. They provided beautiful clear western red cedar and a good set of instructions for building everything including the floating benches. The Tylo Sport heater gets the space cooking really fast. It doesn't need a fence because of its cool to touch coating. The beautiful glass install was by Doors and More.

The pieces arrived earlier than expected and all in good condition and it included many spare parts. We assembled it ourselves but it was easy as we followed the instructions that came with it.
The price included state of the art heater (TYLO).
We were happy to pay a lot more for Tylo heater, as we wanted to be able to use it as a dry and also as a wet sauna.
We highly recommend Saunafin for their outstanding service and their professionalism, plus they are expert in what they are selling.
We have been using our Sauna for a few months now and are perfectly happy with it. It didn't come cheap but you pay for what you get and we have no regret. If you want a good Sauna and professional advise, go to Sauna fin in Concord. They have knowledgeable staff and offer value for money.

Incredible support through the sauna purchase process. Very attentive and quick to respond. Easy quote process to understand options. I had a lot of fun building it. Beautiful cedar and the Tylo Combi is amazing. The how to build manual was great guide for construction. Please have a look at the pics. We're loving the ambience of the backlit salt brick wall

I would be very careful buying from this company. I purchased a 5k sauna from them and the heater dangerously malfunctioned a few uses after installing. I understand that these things happen. But instead of apologizing and replacing the unit the staff and owner of this company gave us the runaround on the return until we finally had to take it up with our credit card company. We have had to pay for another day with the electrician and a new heater and we still have the unit sitting in our living room. To make matters worse they are downright nasty to work with. My experience is that Saunafin was not willing to take any responsibility for defective parts, and there are many parts to a sauna kit. I would steer you to a company that stands by their product as there are many others out there to choose from and the point of having a sauna is to relieve stress not cause it!

Thank you to Mike Wynn and Maria Hollen for excellent service. I looked around allot and spoke to a few companies, but I found Saunafin to be the most honest and honorable. They spelled everything out without any "surprises" once the job started. The material is beautiful, The job is beautiful, and Saunafin was a pleasure to deal with.

Saunafin provided excellent products to build an own sauna room. We purchased a whole kit for cider and we installed a sauna with both infrared and tranitional in our basement. Their materials were good quality. Mike was really helpful and professional. He provided an exceptional service with the installation guideline and resources. I will highly recommend this company to someone else. Thank you.