Gar Con Building Group Ltd No Longer In Business

We had worked with Garcon the previous year and had an excellent and flawless experience with them. Unfortunately this time was not quite as successful. The work they did on our house was absolutely excellent and of the absolute highest quality (as proven by a drastic rainstorm we weathered without problem after their excellent repairs to our drainage system). However, we found this time we had to micro-manage the project at several points, pointing out they were not done on three occasions and finally giving up on getting on small last repair done when the guy they hired did not come in a month. In fact, at one point the new manager told us to call the guy ourselves (why pay them if we have to do it?) but upon talking to Adam he corrected this.

However, after a month of trying they did not get the last small repair done. In fairness, however, Adam did not charge for it and reduced the price more than fairly.

Once again though, after the project was completed, we spent a month trying to get them to remove their lock box to no avail-several emails and a phone call and no action. The finally did it after threats to take further action.

We give them a 7-not because of their work which was excellent and unquestionably of the highest quality (you really are unlikely to find better workmanship anywhere), but because the project management and follow up was rather poor in this case. Hopefully they will read this review, take it to heart, and revert back to the excellent and top-line service we originally experienced in 2012. Its really hard to give this review given the high quality of work, but we are frustrated from micro-managing this and having to continuously tell them what had to be finished. I hope this is simply an aberration and growing pains for an otherwise great company.