Handyman Connection Calgary

We had an appointment with handyman connection set up for June 28th to give us quotes about various projects around our house. Two tradesman, Ross (general contractor) and Robert (plumber) showed up and took photos and measurements for the various quotes. While Ross was a pleasant individual, Robert felt the need to take time to show me awards and accolades he claimed to have received and it seemed like he was talking at me, not to me. A few days later we received quotes from projects Ross would be responsible for, but never received a quote from Robert. We booked an appointment for some of the work Ross had quoted, and Ross showed up, rehung racks in a closet, changed a dryer vent, adjusted the swing on a gate and changed the weather stripping on our backdoor. He was here for about 2 hours and we were charged about $800 (tax in) and we gave him a $40 tip. He indicated that Robert should have sent us quotes and he would inform the company that we didn't get quotes for Robert's projects. Within an hour of him leaving, part of the weather stripping he installed totally came off our back door. I called the company and they assured us that the work was guaranteed and we booked an appointment on July 17th for Ross to come at 9am on July 29th at 9 am, to fix the weatherstripping and do a few more projects. We took a day off of work, which is now wasted since Ross never showed up. We finally emailed the company and at 10:50, almost 2 hours into our wait for Ross, we were called by the company to say that he had DOUBLE BOOKED himself. The company apologized and offered to send him out the next day however we have limited days off. We feel abused by this situation, this has cost us a day off for no reason - a day we cannot get back. Had we not contacted the company for Ross's ETA, we would have been waiting all day. It is totally frustrating since we were pro-active all the way along, we even emailed the company once again on July 24th to confirm the appointment with Ross and the work he was supposed to do. The company confirmed the appointment. I don't think that the company is necessarily to blame, but they have to take responsibility when using independent contractors. We are highly disappointed since we have paid what we consider to be a lot of money for not a lot of work (the materials were $60, rest of the cost was labour), and the work we did get done was done poorly (the weather stripping).