HomeBridge Canada leaves us stranded, unresponsive and refusing 1 year warranty
Take it from a Customer Experience Founder in Homebuilding, you do NOT want to go near this company. Do your research. There are lots of HVAC companies who have the product backing, warranty, service and customer experience skills that’s worth paying more for. HomeBridge replaced a York Ventor motor and refused to Warranty the product stating it wasn’t their product, even though they provided the motor and installed it. They proceeded to charge me service calls within the 1 year warranty period and just as it came up for 1 year, I asked again to replace it and all they wanted was me to buy into a monthly service plan. Russel and Lance ignored us and left us stranded. We won’t ever recommend them. Don’t trust the service techs. Service calls don’t reflect what they actually do and leave the notes off the paperwork of what the real problem was.
- Approximate cost of services:
- $1,200.00