We were extremely pleased with the quick Sunday service that we received for a leak under our kitchen sink. The 2 service men were very polite, knowledgeable and quick to get the job done.
We were NOT impressed with the cost, we were given an estimate. We were charged $445.00; the men were about ½ hour and used minimal materials, no itemized bill for materials rather just for the job. We will NOT use this company again as they were too expensive for the time spent and materials used to fix our simple leak problem.
- Approximate cost of services:
- $445.00
- Company Response
Good Afternoon, Thank you for taking the time to leave an honest review about your recent service experience with us. We appreciate all reviews, be it a 10 or a 2, it helps strengthen our business and customer relations, as customer satisfaction is our top priority. I am happy to hear that we were able to provide service to you within 1 hour of you calling to arrange for service on Sunday April 2nd 2017. This is why we operate 24/7, with no overtime charges, to be available to our clients when they need us most! To address the itemized breakdown that you were looking for, it was indicated on the phone at the time of booking (by myself, Lindsay the office manager) that we charge by the job and NOT by an hourly rate (i.e. time and material). This was also reiterated at the time of presenting the quotation, with no obligation to proceed with any recommended options of repair and required signed authorization to proceed. You were kept abreast of everything from our complete process, to the written quotation provided upfront before we proceeded with how you saw fit. Should you wish to further discuss this in more detail, I'd be happy to do so if you give me a call at the office.
Best Regards,
Mr. Rooter Plumbing of Caledon