I hired Miles Pluming/Knowles Gas to replace a hot water heater. They asked several questions about the heater I had so that they would bring the right one and I would not have to pay for getting another one. The one they brought was too large and they had to get another anyway and yes they charge for that mistake as well. What was worse is that I left the next morning very early and when my wife started her day she awoke to the smell of gas and intense headaches. (These lasted several days) she called the installers and was informed that she actually had to call the gas company to come and turn the gas off. Really...you just turn the valve off which they could have walked her through on the phone. There are several health and safety concerns we have with this install. Fortis came and turned the gas off and we had to wait several days for Miles/Knowles to come back to fix the problem. The repairman guickly found the problem and commented on how bad the install was. We were quoted 1900 to replace the heater and we're billed 2500 even after accepting a smaller tank that we were told would save even more money off the bill. We were also billed for time that the installer was not even at the site for. in the end we are being billed over 33% more for a project that was done by incompetence at 90$/hr for a job that I have done by myself years ago successfully.
- Approximate cost of services:
- $2,500.00